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USTA National Campus

Program Policies

December 13, 2016
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Program Refunds

Generally there will be no refunds/credits after a program’s start date with the exception of rain refunds and program credits as explained below. For special circumstances due to injury or long term illness, please contact the programming department:  nationalcampusprograms@usta.com

Make-up Policy

We do not offer makeups, credits, refunds or carryovers for absences.  We DO offer rain refunds and coupon credits. Rain policy below.

Rain Policy

Daily Court Reservations and Drop-In Programs:  Rain Refunds

If less than one third of a court reservation or drop-in tennis program has been completed, a full refund will be received. 

If one third to two thirds of a court reservation or drop-in tennis program has been completed, a half refund will be received.

If more than two thirds of a court reservation or drop-in tennis program has been completed, there will not be a refund. 

Pre-Paid Tennis Programs:  Rain Coupon Credits

If less than one third of a tennis program has been completed, a full credit will be issued.

If one third to two thirds of a tennis program has been completed, a half credit will be issued.

If more than two thirds of a tennis program has been completed, no refunds will be issued. 

All credits will be issued as a digital coupon to be used when registering for a tennis program within six months of issue.  These coupons are not transferable to another person.

Lightning in the Area

 

When the lightning alarm sounds, players should evacuate the courts and move indoors. Do not go outside until “All clear” signal is sounded.

Lesson Cancellations

Private and small group lesson cancellations must be received at least 24 hours prior to lesson to avoid being charged for the full value of the lesson.

 

Standards for Conduct

We expect coaches, players, parents of players and spectators to be considerate of others, display courteous behavior including appropriate language and exhibit a spirit of cooperation. Your presence at the USTA National Campus is a privilege to be respected and your cooperation in abiding by posted rules, signs or verbal instructions from our professional staff is expected.

Program Location and Teaching Professional Assignments

From time to time our program court locations will be moved mid-session to accommodate a previously scheduled special event.  Generally our adult programs will be held on the clay courts except during a special event as noted. Our teaching pro staff assignments may also vary due to programming conflicts.